Returns and Refunds
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (note that refunds may take 3-5 working days to process)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted (up to two weeks, or at your next billing cycle).
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will arrange for our courier to collect from you. Please note we are not responsible for shipping costs where not originated by ourselves.
To return your product, send us an email at firstname.lastname@example.org and we will arrange for our courier to collect from you. Please note we are not responsible for shipping costs where not originated by ourselves.
You will be responsible for paying for shipping costs for returning your item where items are not damaged for reasons due to our error or where a claim was made after 14 days of delivery. Shipping costs are non-refundable. Where applicable, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary (normally 5-8 working days).